We get it—ticketing can be confusing! We’re here to clear things up. If you still have questions after reading, please email our support team.
📅 Schedule & Timing
Where is the full event schedule?
You can find the full event schedule here.
What time is my Selfie/Autograph session?
Selfie and autograph sessions are listed on the master schedule as “Autographs + Selfies.” Check the “Talent” column to find the specific actors scheduled for each session.
📸 Photo Ops
What time is my photo op?
Look at your original ticket to find your session name (e.g., “[Actor Name] Session 1”), then check the corresponding date and time on the photo op calendar.
Am I supposed to pick a time slot?
You already selected your time slot when booking your ticket! Just locate your session name on the calendar for your ticket date.
⏰ Arrival Tip: Please show up 15–20 minutes early for check-in.
The Photo Op Passport doesn’t have a specific day listed. When is my photo op?
If you have a Passport ticket, you can choose to attend on either Friday or Saturday. Please consult the photo op schedule for exact daily times.
What if I can’t make my time slot? Can I reschedule?
If your photo op time conflicts with your plans, you can change your session by following these instructions.
Are autographs allowed during photo ops?
No. Autographs are not allowed during photo op sessions. You will need a separate ticket to get items signed.
🎫 Tickets, Badges & Accounts
What’s included in my ticket?
Check out this guide for a complete breakdown of what’s included with your ticket!
Is our QR code our ticket into the events?
Yes. Your QR code checks you in for all events (panels, photo ops, picnic, dinner, etc.).
- All Access, Townies, Concert, and Solo Panel ticket holders who present their QR code at check-in will receive an official event badge for entry.
I have a Townie ticket, but my photo op doesn’t appear. What do I do?
If you hold a Townie ticket and don’t see the option to select your photo op in your account, please fill out this form.
I can’t find my ticket confirmation email. What do I do?
- Go to CaptureTicketing.com
- Click the menu icon (☰) in the top right corner.
- Select Support & FAQ.
- Scroll down and click Ticket Support.
- Find “What do I do if I did not receive the confirmation email?”
- Click Resend My Ticket.
⏳ Cancellations & Refund Policies
How long can I make ticket changes or request refunds?
Our extended cancellation policy ends on Friday, October 16. This is the final day to make changes or request ticket refunds.
⚠️ Note: The cancellation deadline for lunch and dinner reservations has already passed.